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Return and Refund Policy

Return Conditions

Thank you for choosing Power Queen. We guarantee that all Power Queen products are rigorously tested by our quality inspectors prior to shipment. If you have any questions after receiving your product, please contact us by email: service.de@ipowerqueen.com.
Power Queen offers a 5-year warranty on the batteries and a 2-year warranty on the chargers, protected against manufacturing defects from the date of purchase. This warranty does not apply to battery negligence or misuse:
- damage caused by improper installation; loose terminal connections, undersized wiring, incorrect connections (series and parallel connections) for required voltage and Ah requirements, or reverse polarity connections.
- Environmental damage: improper storage conditions specified by the manufacturer, extreme heat or cold, fire or freezing, or water damage.
- Damage from collisions.
- Damage caused by improper maintenance, under or over charging of the product, or improper connections.
- The product has been opened, modified or tampered with.
- The product has been used in an application for which it was not designed and intended, including repeated engine starts.
- The product has been used in an oversized inverter/charger (any inverter/charger rated at 3500 watts or greater) without the use of a manufacturer-approved surge limiter.
- The product is underrated including air conditioners or similar equipment with locked rotor starting current but not used with a manufacturer approved inrush current limiting device.
- The product was not stored in accordance with the manufacturer's storage guidelines, including storing the product in a low battery condition.
We have a 30-day money back guarantee. H. You have 30 days after receiving the item to request a return. After you email us to request a return, we will get back to you within 24 hours(Refund time is based on PayPal or credit card, which is 3 business days after refund request).
After the 30-day return period, if the product is defective or not working, customers may invoke Power Queen's warranty policy to have it repaired. See Power Queen's Warranty Policy for details.
If the customer claims that the item is faulty/damaged, they must provide proof before returning the item.
For items that arrive damaged or defective, the customer must provide video or photos to support the claim that the item arrived damaged or defective. If the customer refuses or fails to provide video or photos of the allegedly faulty/damaged item, such return will be considered "buyer's regret" and the customer will be solely responsible for shipping the item back.
If the return request for a damaged/defective item can be resolved with simple parts and assistance, we may offer the option to replace the part for free or if the customer feels that this issue is easier to resolve we can offer advice on how to repair your item so you don't have to return a bulky item
Once we receive an approved return, we will inspect the condition of the item. If the item turns out to be defective, we will refund you within 3 working days.
If the customer pays for the return shipping
If the return is due to a customer's error, the customer is responsible for the return shipping and the shipping cost will be borne by the customer. Cost varies by region.

If the return is due to an error on our part, Power Queen will cover the return shipping cost.

Examples are:
-The product is defective and cannot be repaired with spare parts.
-We sent the wrong item.
-We sent it to the wrong address.
-We sent a duplicate order.
Power Queen will provide the customer with a prepaid return label and the return shipping cost will be deducted from the refund.
Please note that for all orders that incur special shipping costs, the actual shipping costs will be charged for shipping.

Return address

Since we have warehouses in different locations to receive returned products, please contact us by email (service.de@ipowerqueen.com ) to Power Queen Customer Service for a return address.

Refund policy

Customers can return or refund products within 30 days of receipt. Please keep your receipt or proof of purchase.
Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If this is the case, the customer will automatically receive a refund to the original payment method within 3 business days. Please keep in mind that it may also take some time for the bank or credit card company to process and issue the refund.
A refund for a returned item may be requested if any of the following conditions are met
-The customer determines within 30 days of receipt of the shipment that the product was damaged in transit and can provide proof of the damage.
-Within 30 days of receipt of the goods, the customer finds that the product differs from the original product description in one or more material respects.
-Within 30 days of receipt of the goods, the customer finds that the product has a defect in performance that is not attributable to human error. The customer supports us to do all the battery tests and both parties confirm that the product has quality problems.

Cancellation of order

Power Queen typically ships your order within 1-2 business days. To cancel an order, please contact Power Queen as soon as possible to cancel the order. If the product has not yet been shipped, the customer will receive a refund within 12 hours.
However, if the products of the order have already been shipped, we will refund the money within 3 business days after the shipped product is returned, the customer will receive the refund within 3 business days.
To cancel an order, contact us via email: service.de@ipowerqueen.com.
Tel: (+86) 18565753415 Monday to Friday 9:00am - 6:00pm (CST)
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
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