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HÄUFIG GESTELLTE FRAGEN

FRAGEN ZU DEN PRODUKTE

A: 1. For 12.8V series battery, we recommend 12.8V LiFePO4 battery charger with charging current ≤ BMS of battery.

2. For 25.6 V series battery, we recommend 25.6 V LiFePO4 battery charger with a charging current ≤ BMS of the battery.

3. For 51.2V series battery, we recommend 51.2V LiFePO4 battery charger with a charging current of ≤ BMS of the battery.

A: Our battery supports up to 4 identical batteries in series/parallel connection.

1. For 12.8V series battery we recommend up to 4R4P.
2. For 25.6V series battery we recommend up to 2R4P.
3. For 51.2V series battery, we recommend up to 4P.

Note:
The battery can be connected in series and parallel under the following conditions:
1. Same model (BMS, Same model, Voltage)
2. Same brand
3. Purchase date is within half a year

A: For normal battery:
The discharge temperature is between -20℃ to 60℃.
The charging temperature is between 0℃ to 50℃.
The storage temperature is between -10℃ to 50℃.

For self-heating battery:
The discharge temperature is between -20℃ to 60℃.
The charging temperature is between -20℃ to 50℃.
The storage temperature is between -10℃ to 50 ℃.

A: This depends on the built-in BMS. e.g., if a battery is equipped with a 100A BMS, the maximum continuous charge/discharge current is 100A.

A: You can mount your LiFePO4 battery in any direction except upside down.

A: We do not recommend our batteries for starter batteries. However, if necessary, please contact our customer service.

FRAGEN ZUM SERVICE

A: You can contact us via social media, such as Facebook/Instagram/Youtube, or official website, or send us email: service.de@ipowerqueen.com. Wir will reply as soon as possible.

A: You can contact our customer service or you can via Tracking to track your package.

A: Please do not hesitate to contact us via service.de@ipowerqueen.com. Wir we will provide customer service for you within 24 hours (business days).

Learn more about Returns and Refund.

A: If you need to cancel an order, please contact our customer service: service.de@ipowerqueen.com.

If the order has not been shipped, the refund will be arranged within 24 hours (business days).

A: Power Queen has warehouses in Europe and delivery time is 2-7 working days.

A: When purchasing batteries without VAT. The delivery and billing address must be within Germany.

However, if you are a corporate buyer, please contact our customer service.

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