Refund Policy

refund

Power Queen offers a 30-day money-back guarantee on goods purchased directly from Power Queen.de The product was purchased. It has not been used and is in good condition.

You can cancel your order by contacting us within 12 hours Please contact us after placing your order. We will then cancel it and mark it as "not shipped." Special orders that have been delayed in shipping can also be canceled, provided you request this before shipment.

As soon as we receive a request to return a product or cancel an order, we will respond within 1-2 We will process a refund for you within a few business days. Note: For some orders, it may take up to... 7 It takes several working days until the refund is completed, as the bank verifies the order.

To ensure safe shipping, we recommend that you return the battery in the original Power Queen packaging.

If the return is caused by the consumer, the consumer should be responsible for the shipping costs. The specific fee should depend on the express shipping company you choose.

If, for our reasons, the goods received are damaged or incorrect, the consumer is not obliged to bear the shipping costs for this reason.

We will refuse a refund if the wrong item is returned to us or if the item is not returned at all.

For refunds and in case of further questions, please feel free to contact us by email: service.de@ipowerqueen.com contact.

Return address:
Recipient: Starrysea GmbH
Street and house number: Klosterkoppel 8
Postal code: 25485
City: Bilsen
Federal state: Schleswig-Holstein
Country: Germany
Phone: 0177 22578595