FAQ/Frequently asked questions

Problem classification
Lifepo4 batteries
12V LIFEPO4 batteries
24V LIFEPO4 batteries
Order
Follow your order
Cancel or change order
Payment
Shipment & Delivery
Guarantee
Returns & Refunds
Lifepo4 batteries
12V LIFEPO4 batteries
24V LIFEPO4 batteries
Order
Follow your order
Cancel or change order
Payment
Shipment & Delivery
Guarantee
Returns & Refunds
12V LIFEPO4 batteries
To what extent is a Power Queen-12V Lifepo₄ battery better than a lead-acid battery?
Power Queen-12-V-Lifepo₄ batteries are the more intelligent choice for everyone who needs reliable and durable power supply. Compared to conventional lead-acid batteries, they offer numerous advantages. Here are the most important: -200 % more usable performance than with lead-acid batteries. - 1/3 light thanks to compact design. - Five times faster maximum loading speed. - eight times longer lifespan (over 4,000 deep discharges at 100 % dod). - Integrated battery management system (BMS) for additional protection. - An optional integrated heating for cold climate zones is available. - 100 % safe and reliable performance. - maintenance -free and sealed design. - Extended power with 4P4S (max. 48 V/16 units). Lifepo₄ batteries in the purchase are usually more expensive, but due to their longer lifespan, higher efficiency and low maintenance requirements, they are more cost-effective in the long run.
How long is the lifespan of Power Queen batteries?
We offer a five-year guarantee on lithium batteries and a two-year guarantee on chargers. You can find more information in our guarantee conditions.
How do the batteries have to be switched in row or in parallel?
To protect, wear insulating gloves when connecting. Pay attention to operational safety during the process. It is recommended to first switch the batteries in parallel and then in series. To switch batteries in parallel, connect Pluspol with plus pole ( + with +) and minus pole with minus pole ( - with -). Connect the plus pole to the plus pole ( + with +) and the minus pole to the minus pole ( - with -). This increases the capacity (AH). Then switch the batteries in row by connecting plus pole to minus pole (+ with -), which increases the voltage (V). If you have multiple batteries, we recommend connecting up to four P 4 S (48 V/16 units).
How many batteries can be switched in a maximum in series or in parallel?
Yes, you can charge a Power Queen 12 V Lifepo₄ battery with solar modules. However, make sure to use a compatible solar loader (MPPT) that is designed for lithium batteries.
Can I charge a Power Queen-12 V lithium battery with solar cells?
In the case of bundled orders, the items are sent to separate packages, which creates several shipment success numbers. It is possible that these packages will not arrive at the same time. Therefore, please check all shipment successes on the "Shipment tracking" page to follow the other packages.
Can I use a standard charger for charging your 12 V-lifepo4 battery?
Yes, if your charger is compatible with LIFEPO4 batteries, you can easily charge your battery. You can also check that yourself. In order to charge our 12 V-lifepo4 battery, the charger must meet the following conditions: 1. It must support the Lifepo4 Battery AMODUS. 2. The charging voltage must be between 14.2 V and 14.6 V. 3. The charging current must not exceed the maximum permanent charge and discharge current strength. If these conditions are met, you can easily load the 12 V battery.
How do I choose the right charger for a 12 V-lifepo₄ battery?
Choose a charger specially developed for LIFEPO₄ batteries with a charging voltage of 14.2 to 14.6 volts without preservation or trickle charging function. Next you should take the loading time into account. For example, a 12 V-lifepo₄ battery with 100 AH needs about 10 hours to be fully charged at 10 A, while it is only 5 hours at 20 A.
Can a Lifepo₄ battery be completely unloaded before charging?
We recommend not unloading a Lifepo₄ battery to 0 %, as this can shorten its lifespan. In order to ensure the optimal performance and service life of the battery, the state of charge should be between 20 and 80 percent. A 50 percent loading status is more suitable for long -term storage.
Is the battery fully charged when I get it?
Due to the shipping regulations for batteries, we invite them to 30 to 50 percent before shipping. So please charge the battery completely after receiving it before using it.
24V LIFEPO4 batteries
How long is the lifespan of a 24V lithium battery?
The Power Queen 24 V Lifepo₄ battery usually withstands 4,000 charging cycles with a discharge depth of 100 percent. However, the actual lifespan depends on the use and charging conditions. With regular use and proper care, it is ten years or more.
What is the maximum voltage of a 24 V lithium battery?
The voltage of a fully charged 24 V-lifepo₄ battery is usually between 28.4 and 29.2 volts. The exact values ​​for the charging voltage area can be found in the manual of your battery.
How do you choose a charger for a 24 V-lifepo₄ battery?
To properly charge a 24 V-lifepo₄ battery, a charger with a voltage range from 28.4 to 29.2 volts is required. If a loader with lower voltage is used, the battery can be charged, but it does not reach its full capacity of 100 %.
Follow your order
How can I follow my order?
After completing the payment, we process your order and send it within one to three days. The delivery takes place via DPD/UPS. After shipping, you will receive the shipment success by email. With this you can check the shipping status on the official website of the logistics company.
Where is my order sent from?
We have several warehouses in Germany. The shipping is organized from the nearest warehouse. We take into account both your delivery address and the current inventory.
What can I do if my order is delayed?
Since the cooperating logistics companies are sometimes confronted with unexpected situations during the transport, we ask you to excuse any inconvenience. Please let us know your order number so that we can ask the logistics service provider to deliver your order faster.
I need the order bill.
No problem. Please contact our customer service and enter your order number and email address. We will send you the invoice for confirmation.
Cancel or change order
Can I cancel my order as long as it has not yet been sent?
Since your order has not yet been sent, you can cancel or change it.
Is my order can be canceled if it has already been sent?
Unfortunately, we can no longer make any changes at this time because your order has already been sent. You will soon receive an email with the shipping details. If you no longer need the items, you can send them back in accordance with our return instructions.
Where are your batteries made?
The Power Queen batteries are produced in China. They consist of EV-compatible cells of animal 1 battery manufacturers and are intended for use in the automotive sector.
I need the order bill.
No problem. Please contact our customer service and give it your order number.
Payment
Which payment methods support you?
We support two payment methods: 1. Payment by PayPal. 2. Payment with credit or debit card. 3. Payment with Klarna. As a means of payment, we accept the following cards: Visa, Mastercard, Apple Pay, Google Pay and Shop Pay.
How can I best achieve it?
You can contact us at service.de@ipowerqueen.com per Reach us by email.
Do I have to pay sales tax?
Please note that our prices already contain all taxes. You therefore do not have to pay any additional taxes. If you meet the requirements for tax exemption in Germany, you can purchase tax -free goods.
How can I use the discount code?
To redeem a discount code, enter it into the corresponding field in the last step of the ordering process and click on "Use". Please note that each code can only be used once. Discounts cannot be combined with other actions. If a discount code does not work, please check the information you have received when receiving the code. Also note that codes may only be valid for certain items and that most codes have an expiry date or a limited validity period.
Shipment & Delivery
Is shipping free?
We offer free shipping within the EU. Greece is excluded, for which an additional shipping fee is made.
Guarantee
How long is the warranty time for power queen batteries?
We offer a five-year guarantee for lithium batteries and a two-year guarantee for chargers. You can find more information in our guarantee conditions.
Returns & Refunds
What are your guarantee conditions?
We guarantee five years on battery products and a guarantee of two years on chargers. The prerequisite for this is that users use the products in accordance with the instructions in the product manual. The guarantee period begins with the purchase date. You can find more details in our guarantee conditions.
I received the wrong article. What should I do?
Please do not worry, we will be happy to help you solve the problem. In order to fix it as soon as possible, we ask you to provide us with the following information: 1. What is your order number? 2. Could you please provide us with a photo of the article received? 3. Could you please provide us with the freight letter? As soon as we have received this information, we will send you a pre -frank label for the return of the wrong articles. We also ensure that the right article is sent to you. Please do not hesitate to contact us if you need further help.
I received a damaged or defective article. What should I do?
Please don't worry. In order to be able to better help you to solve your problem, please contact our customer service with the following information: 1. What is your order number? 2. Please also send us clear photos or videos that show the damage or defect. This helps us to understand the problem better and find a faster solution.
When can I expect the refund?
Please don't worry. As soon as the battery has been received in our warehouse, we will process the refund within three working days. The customer also receives the money back within three working days.

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