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Energetic smile @Power queen

FAQ

Do you have a question? We would be happy to help you!

Our customer support can be reached from Monday to Friday between 8:00 a.m. and 8:30 p.m. The average response time is 24 hours.
Attention! Know before you buy ...

👋Note: Power Queen batteries are not suitable for use as starter or golf cart batteries!

💁‍♂️Conditions for series and parallel connection: same make and model and purchase within three months.

0% VAT in Germany and Austria

👋Hello!

It is possible that the selected products are exempt from VAT according to Section 12 Paragraph 3 of the German VAT Act or Section 28 Paragraph 62 of the Austrian VAT Act.

Learn more: 0% VAT

Shipping costs to Greece?

🛳️ Deliveries to Greece:

- Mainland/Cities: 30 € per order

- Greek Islands: 300 € per order

(Unfortunately necessary due to logistics costs)

Since we do not currently have a warehouse in Greece, deliveries there face additional challenges:

  1. Geographical location & logistics: Greece is located on the southeastern edge of Europe, home to numerous islands. Shipments require long overland transport combined with sea freight transfers, while other EU countries can usually be reached by direct truck.
  2. Costly island delivery: Logistics to Greek islands are less efficient and incur significantly higher costs.
  3. Limited dangerous goods capacities: Fewer available cargo flights/ships for dangerous goods to Greece lead to supply shortages, which increase prices.

Thank you for your understanding! ❤️

VAT exemption for commercial buyers from the EU

Please email us your company details and VAT number. After verification, we will remove VAT from your order.

Delivery time within the EU?

Processing time:
1-2 working days

Shipping time:
2-5 working days in Germany
4-7 working days within the EU

How can I solve my problem the fastest?

Click here (FAQ) to get solutions to the most common problems. Alternatively, you can open the chat window at the bottom right of the page and ask your question.

Free shipping within the EU (except Greece and islands)
30 days of right of return
Answer within 24 hours
5 year guarantee